Shipping policy
Last Updated: May 2026
At HoneyHide™, we know you're excited to receive your order, and we're committed to getting it to you as quickly as possible.
Order Processing
All orders are processed within 1–3 business days after being placed.
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that orders are not processed on weekends or holidays.
Shipping Times
Estimated delivery times:
🇺🇸 United States: 7–12 Business Days
🇨🇦 Canada: 7–15 Business Days
🇬🇧 United Kingdom: 7–15 Business Days
🇦🇺 Australia: 7–15 Business Days
🌎 International Orders: 7–20 Business Days
Shipping times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email.
You can track your package at any time using our Track Order page.
Please allow 2–5 days for tracking information to update after shipment.
Shipping Costs
We proudly offer Free Shipping on all orders.
No minimum purchase required.
Incorrect Addresses
Please double-check your shipping address before placing your order.
HoneyHide™ is not responsible for orders shipped to incorrectly entered addresses provided by customers.
Delayed Packages
Occasionally, shipping carriers may experience delays that are outside of our control.
If your package is delayed, please allow a few additional business days before contacting support.
We will always do our best to assist you.
Lost Packages
If your package appears lost in transit, please contact our support team and we will work with the carrier to investigate the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging.
We will review the issue and work to provide a suitable resolution.
Contact Us
If you have any questions about your shipment, please contact us:
Thank you for choosing HoneyHide™. We're honored to be part of your cat's new favorite nap spot. 🐾🍯