Refund policy

Last Updated: May 2026

At HoneyHide™, your satisfaction is important to us. We want you and your cat to love your purchase.

Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be:

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

If approved, we will provide a replacement or refund at no additional cost.

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and can no longer be canceled.

For hygiene and safety reasons, we cannot accept returns on pet products that have been used by pets unless the item arrived damaged or defective.

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping costs (if applicable) are non-refundable.

Customers are responsible for return shipping costs unless:

HoneyHide™ is not responsible for packages marked as delivered by the shipping carrier.

If you believe your package has been lost or stolen, please contact the carrier directly and reach out to our support team for assistance.

At this time, we do not offer direct exchanges.

If you would like a different item, please place a new order after your return has been approved.

If you have any questions regarding returns or refunds, we're here to help.

Thank you for choosing HoneyHide™. We appreciate the opportunity to help make your cat's nap time even cozier. 🐾🍯